FAQ - frequently asked questions



Online shop

Products

INGUN logo on gray column

General

Online shop

Have you ordered from INGUN before and would now like to order online? As a corporate customer within the EU with a valid VAT ID, you can apply for access to the online shop at any time. Please complete the existing customer activation form so that we can immediately activate your online shop customer account for you. After successful activation by our Customer Service team, you will receive access as an existing customer and can begin ordering online.

If you are ordering from INGUN for the first time, please use the enquiry form after you have placed your desired items in the shopping cart. After successfully completing the initial registration, you can then request your activation as an existing customer.

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Currently, ordering and shipping of our INGUN products via the online shop are only possible within the EU. Detailed information about our Europe-wide shipping can be found here. We will gradually add delivery to other countries. We will gradually introduce this service to other countries.

If ordering via the online shop is not yet supported in your country, you can add all products of interest to the shopping cart with the help of the product finder and order directly from INGUN in the usual ways.

If you have forgotten your password for the online shop, you can reset your password using the "Forgotten password" function in the login area.
As a logged-in customer, you can change your e-mail address and your password in your account under the heading "My profile".


password settings webshop
To change your data such as delivery or billing address, please send an email to our customer service team: Customer.Service@de.ingun.com. We will make this changes for you immediately.

You can view your data and an overview of your orders in your customer account. To do so, log in then go to the My account section. Then click on Personal data. You can find your order history under the Order details section.

login webshop form

You can find all INGUN products in our product finder. The respective products are listed in the three categories: test fixture kits, test probes, and customising accessories. Using the filter options, you can refine the selection, and find your desired product simply and easily. On the INGUN website you will always find the general search function at the top of the page. You can also use this function to search for the desired product.

If you still cannot find the item you are looking for or have any other questions about our products, our customer hotline at +49 7531 8105-888 (Monday-Friday 8am-5pm) will be happy to help.

The availabilty of every product in the INGUN online shop is shown below the quantity specification of the desired product.

For products that are not immediately available, you can ask our customer service team for the delivery time. We will be happy to help you.

It is not yet possible to set up an individual watch list in the INGUN online shop.

The minimum order value  is 50 euros net (the value of the goods, without shipping costs). Please note that orders under 50 euros are subject to an administration fee of 25 euros.

The shipping costs for your order are calculated individually depending on the weight or volume of the shipment and the destination country. The amount of the shipping costs for your order at INGUN will be displayed in our online shop before you submit your order. 

Please note, the final shipping costs are determined after your shipment has been picked and packed. Therefore, costs may differ from the information in the online shop. You can find more information about shipping here.

We ship orders within Germany using DHL, deliveries within the EU are typically made using UPS. You can find more information about our shipping and packaging costs here.

Would you like a customised shipping method with a customer-specific account number? We will be happy to help you. Please contact our customer service at Customer.Service@de.ingun.com to provide details of what you need. Together we will find the optimum solution for you.

The dispatch of your order depends on product availability. If the ordered items are in stock, we will usually ship your order within 24 hours. Within Germany, the DHL delivery time is 1-3 working days. When shipping to other European countries, items will reach you within 3-5 working days via UPS.

As soon as your order is on its way to you, you will receive a shipment notification from INGUN. In addition to the delivery address, the delivery note, order number, and package number, this also contains a personal tracking link and shows you the current shipping status of your package. 

Shipment tracking at INGUN

For new customers, we offer pre-payment is required in the INGUN online shop. As an existing customer, you have the option of purchasing on your account. You will receive your invoice, as agreed with you, by email or by post. This invoice contains your agreed payment date.

To change or cancel your order, contact our customer service team at Customer.Service@de.ingun.com. In order for us to process your request, please provide your order number.
We take great care to process your shipment as requested and to pack it carefully. However, if a product we deliver is not perfect in any way, please contact our customer service team at Customer.Service@de.ingun.com. Please state the order number, item number, quantity and the nature of the defect so that we can give you feedback as quickly as possible.

To delete or deactivate your customer account, please contact our customer service team by email:Customer.Service@de.ingun.com.

Products

You can place your order directly with your contact person in the Customer Service team by email. You will find the right contact person for you and your region in the Contact section of our website. You can also conveniently order directly from our online shop within the EU.

Each of our catalogues is divided into chapters that cover all versions of a product series. The product information pages present and explain all the relevant information about test fixture kits, test probes, and accessories. You can also find your desired products with the help of our product finder and order them within the EU directly via the online shop.

The logical structure of INGUN part numbers allows test probes to be clearly identified and selected. Series, material, tip style and diameter, spring force and installation ratio are defined via the individual codes. Within a series, the various possible combinations are described on the respective catalogue page. After selecting the individual components, the ordering designation can then be determined according to the following system. You can find more information in our knowledge area.

Your contact person in the sales team or in our Application Engineering department will clarify your individual requirements for a customised test probe. More information and the enquiry form to determine the correct parameters can be found here. As an experienced development partner, we at INGUN look forward to your enquiry!



Test probes, test fixture kits, and ideally-suited customising  accessories make up INGUN's comprehensive product portfolio of modular components that make testing easy for you. We work together with a large number of qualified customisation partners for the DUT-specific test fixture customisation. Depending on your technical and regional requirements, we will be happy to assist you in finding a suitable supplier. For a personal consultation, please use our contact form.

No. Depending on the receptacles to be installed and the spring-loaded test probes, various tools and bits are available. For example, receptacles (KS) are pressed into the probe plate, either up to the collar stop or by countersinking the press ring to allow for variable adjustment of the installation height. Only with optimally assembled receptacles and test probes can a frictionless test  be guaranteed. Here you will find the optimal tool.

The continuous rated current that standard test probes can transmit depends on the size of the components, the spring force and the plunger material used. The following applies to the plunger material: plungers from cooper beryllium or brass transmit higher currents than steel plungers. The permissible rated currents are listed under the product descriptions of the individual series and only apply at room temperature and for direct current from the specified spring force at working stroke. For alternating current, the specifications must be reduced by factor 1/√2. The maximum permissible current carrying capacity can be found on the product pages under Electrical data for each product.

All accessories as well as spare parts, exchangeable kits and starter kits can be found either in our test fixtures catalogue or in our online shop.

The following methods for fault prevention are used at INGUN:

– Risk and feasibility analysis in the area of project planning and sales

– Design reviews by the design team

– Validation activities

– Poka Yoke in the assembly area

– 8D method also for internal failure reports

Yes, INGUN has regulations for the prevention of environmental hazards. Reach, RohS, hazardous materials, operating and auxiliary materials guidelines are monitored in a regulated manner.

INGUN offers a disposal and recycling service for your used test probes and receptacles. They will be recycled in an environmentally sound way by a refining company. Please note that shipping costs will not be paid nor reimbursed due to the costly recycling process. Please inform your contact person from our Customer Service team for the return address before returning any goods to be recycled.

INGUN ensures the quality of the supply chain and materials by means of several checks. These range from initial sample inspections to random sample inspections of incoming goods, supplier audits, and quality agreements.

Please enter the part numbers of Finemetall, PTR, ECT or QA parts in our cross reference to display the equivalent INGUN test probes. Please contact us, if you cannot find what you are looking for. We are happy to assist you.
All CAD files can be found on and downloaded from the respective product pages in the online shop. Got questions about CAD files? Please contact us by email at Cad@ingun.com - we will be happy to help you.

Currently INGUN does not offer any other alternative 3D formats besides the STEP 3D format. You can find and download the STEP files for each INGUN product in our product finder. Select your desired product and switch to the Downloads tab to get the 3D data.

Functional units (FB) are assemblies (BG) which can be fitted on devices or test fixtures to extend the scope of functions.

The MA 20xx test fixtures do not have an internal interface frame and the exchangeable kits used with MA 20xx fixtures do not have internal interfaces. These kits have to be manually installed and secured in the fixture before testing can be performed. In the MA 21xx series exchangeable kits with internal interfaces can be installed, and exchanged, in seconds without the need for tools or further adjustment.

The information to be considered is contained in the document Info 1317. The functional dimensions as well as relevant height ratios are provided. The document Info 1317 is available upon request via out contact form.

Due to the large variety of INGUN products, we offer you the possibility to assemble the suitable sets yourself in order to get the ideal products for your testing requirements.

In our online shop, for example, you will find various starter kits for the independent customisation of exchangeable kits, consisting of the common customisation parts. We offer the SW-SET-ICT for quick and easy assembly of receptacles and test probes, whereas the practical AW-KS-Set-Cable tool box contains all the relevant extraction tools for easy replacement of receptacles.                

You can easily order your configured contact pens directly via the INGUN online shop.

Yes, the S-Line test probes are fully compatible with existing socketless systems. For more information about the Socketless series from INGUN, click here.

In our S-Line flyer you will find information about the integration and connection of S-Line test probes in common test fixtures.

Yes, there are tools for inserting and extracting contact terminals and S-Line test probes, as well as wire wire-grip contact terminals. Please refer to the S-Line flyer and online product finder for further information.

The plates are drilled individually and aligned using a reference hole. Further information about the Socketless series from INGUN can be found here.

Yes, additional plates must be used to install S-Line test probes in MA replacement kits. These depend on the type of connection the contact terminals have and are offered in kits (SBU). Further information about the Socketless series from INGUN can be found here.

General

With over 40 of its own locations and international sales partners, INGUN has a global sales and service structure in over 65 countries. True to our motto Made in Germany, we develop and manufacture our products exclusively at the headquarters in Constance, Germany on the banks of Lake Constance. You can find out more under Locations and Contact.

INGUN has been ISO certified since 1995. The ISO-9001 certification is a globally recognised standard which defines the requirements for effective quality management in our company.

We will gladly send you our environmental declaration of conformity. Please contact your direct contact from the Customer service team. Additional environmental declarations are available for download on our Environment page.

Current print media is available as PDF files in the download area of our website, as well as in the INGUN app.

INGUN is represented at numerous trade shows worldwide. In our News area you will always find all planned trade show dates. A filter helps you find the trade shows relevant for you.

You can easily subscribe to the newsletter via our company website. After registration and confirmation, you will be regularly informed about new products, receive relevant articles about industry topics, and always be kept up-to-date.

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Were you not able to find the answer to your question?

Simply fill out our contact form or contact us by email and let us know what you need help with. Alternatively, you can reach us from Monday to Friday from 08:00 -17:00 on our customer hotline +49 7531 8105-888.

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