FAQ - frequently asked questions
Online shop
How can I shop in the INGUN online shop?
Can I order via the online shop from anywhere in the world?
Why is ordering via the online shop not possible in France?
How can I change or reset my password?
How can I change my data / address?
Can I view my customer account and my orders?
How do I find products in the INGUN online shop?
Can I see the delivery availability of my item in the online shop?
Can I create a watch list?
Is there a minimum order value?
How much does shipping cost?
What shipping options are available?
How long does shipping take?
Will I be informed about the shipping status of my order?
Which payment methods are accepted and which payment conditions are offered?
How can I change or cancel my order?
How can I complain about a defective product?
How can I delete my customer account?
Products
How can I order products from INGUN?
How do I find the right product quickly in the INGUN catalogues?
How are the INGUN part numbers composed?
How do I order customised test probes?
How do I get an individually configured test fixture?
Can all test probes in all series be installed or exchanged with the INGUN extraction tools?
Which factors determine the maximum current load of a test probe?
Where do I find accessory parts for test fixtures?
Which traceable methods does INGUN use for fault prevention?
Does INGUN have regulations to avoid / prevent environmental hazards?
Can test probes be recycled?
How does INGUN ensure the quality of the supplier parts or materials?
Can I compare the INGUN products to the products I am currently using?
Where can I find CAD 3D file and data sheets for the INGUN products?
Are alternative 3D formats available or only STEP files?
How does INGUN define a functional unit?
What is the difference between the MA 20xx and the MA 21xx test fixture series?
Which factors should be considered when customising a MAxx exchangeable kit?
Does INGUN offer a set consisting of test probe, receptacle and matching tool, or do the parts have to be ordered individually?
Can I transfer the probes configured in the product finder directly into the online shop?
General
Where is INGUN represented and where do they manufacture?
Is INGUN ISO certified?
Where can I find INGUN’s environmental certificates?
Where can I find catalogues, flyers and product information for download?
Which trade shows does INGUN participate in?
Does INGUN have a newsletter? If so, how can I subscribe?
Were you not able to find the answer to your question?
Simply fill out our contact form or contact us by email and let us know what you need help with. Alternatively, you can reach us from Monday to Friday from 08:00 -17:00 on our customer hotline +49 7531 8105-888.